Station Square, Station Road, Redcar, TS10 1RD

07730 355 744

Therapy With Kay

Frequently Asked Questions...

How do I make an appointment?

You can either call or text me on 07730 355744,

e-mail me at or use the message button on the 'contact me' page.

You don't have to tell me what's wrong straight away, I just have to know some possible dates and times you are available and I'll check my diary.

After that, I'll get you booked in, confirm my address with you and that's it, you've got your first appointment to start your life changing journey.

At the end of each session, we can arrange your next visit or sessions can be block-booked if this suits you better in advance.

How long is a therapy session? What if I'm late?

Our therapy sessions last for a full 60 minutes.

Unlike some agencies and other private therapists that offer 50 minute sessions, I believe the full 60 minutes allows for much deeper, thorough work to be done.

I personally experienced 50 minute therapy sessions whilst I was having my own therapy and it always felt lacking in some way - so I vowed to always allow a full 60 minutes for my own clients at no extra cost.


If you are running late please try and let me know however I realise that this is not always possible.

If you don't arrive within 15 minutes of your original scheduled time, unfortunately this would impact on how much therapeutic work could feasibly take place and this will be treated as a cancellation. You will still be charged for the session in this case.

If you are running a few minutes late, your session will be held for you so just arrive when you can and we'll get started straight away.

However, will still end at the original scheduled time owing to other bookings following yours and also therapeutic boundaries and ethical standards.

How much does therapy cost and how do I pay?

Your investment is £40 per session for 60 minutes.

I charge £30 for Personal Therapy required by Student Counsellors in training.

You can pay by:

Debit or credit card


Bank transfer

I don't accept cheques.

Receipts are available upon request.

Where are you located? Accessibility, facilities etc


For security reasons I do not publish my full address online or in advertisements, you will receive this upon booking confirmation.

I am located near Ennis Square shops in Dormanstown, Redcar, TS10 5PE.

I also offer online therapy.


There is parking on the roadside outside my address, ample and free.

Public transport:

Bus routes that pass close-by are 62, 62A, 64, 904

Trains from Middlesbrough/Saltburn/Darlington to Redcar Central are frequent.


My room is located upstairs within a house, access is via a front door with one step.

Regrettably, this current room is unsuitable for wheelchair users. However, I am able to offer home-visits in these circumstances within the Redcar area.


There is a toilet for your convenience.

I always provide fresh water however you may feel more comfortable bringing a hot or cold drink of your choice.

Please do not bring food into sessions although mints etc are fine.

What if I can't attend my therapy session?

If you need to cancel a session or rearrange your session with me, you can simply call, text or e-mail.

Please give me a minimum of 24 hours notice when cancelling or rescheduling, I shall endeavour to do the same.

If 24 hours notice is not given, you will be charged the full session rate.

No fee shall apply if I am notified of cancellations more than 24 hours in advance.

Exceptional circumstances owing to extreme adverse weather conditions and unforeseen emergency situations may mean that I offer you alternative session arrangements or telephone counselling.

If you don't attend 2 consecutive counselling sessions without contacting me or cancel sessions consistently I reserve the right to cease our Counselling agreement.

There are many reasons for this policy:

1. It keeps you motivated to come, even when you don't feel like it.

Often this can be when the best therapeutic work gets done because we explore what's causing those unwanted feelings and can make great progress here.

2. Part of my job as your therapist is to maintain ethical and professional boundaries within our therapeutic relationship to enable 'good therapy' to happen.

3. Your private sessions fees often go towards helping my not-for-profit workshops and help fund and support the therapeutic work I do in our community.

4. Our work together can be truly life changing for you and as a self employed therapist your fees mean that I can be here to help you!

I pay out mandatory monthly Supervision costs, insurance, memberships, resources, training costs, living expenses etc all to enable me to carry on working with clients and support them through very difficult periods in their life.

Privacy & Confidentiality

Therapy is a very unique relationship and one where privacy and confidentiality can be considered sacred.


I keep what happens in our sessions entirely confidential. You are, of course, at liberty to discuss them with anyone if you wish.

I may make brief notes on any work we do together and you/we may produce work collaboratively. I will ensure that these are kept safe and secure at all times within my locked filing cabinet.

Please see my Data Protection Policy for details on how I store your personal data.

If the need arises for me to communicate with another professional/third party about you, I would endeavour to do so after having discussed it with you first if possible.

Exceptions to maintaining this strict confidentiality are as follows:

· There is very serious risk or cause for concern for your well-being, or that of another person.

· A serious crime has, or is to be committed or if national security is threatened.

· If I am legally compelled to by a court of law or Police Officer.

As a Registered Member of the BACP (British Association for Counselling and Psychotherapy) I am required to attend monthly Private Supervision where I discuss my caseload with my independent Supervisor. This is to monitor my own wellbeing, training, interventions and ethical boundaries. However, I will not disclose anything that would enable you to be identified.

However, nothing is off limits in our therapy sessions.

You can talk about whatever you wish as long as it remains therapeutic and useful for you.

This includes self harm past or present, suicidal thoughts, plans or intent.  I will work with you to find a solution first and foremost.

What can you help with?

Areas that I am both trained and experienced in supporting clients with are:

  • Depression
  • Anxiety
  • Historic abuse
  • Childhood issues
  • Sexual abuse/violence
  • Trauma
  • Stress at home or work
  • Low self-esteem
  • Low self-confidence
  • Relationship issues
  • Grief, Loss & Bereavement
  • Difficulty coping with life

What if you can't help me?

If either during our first initial discussions or during our therapeutic work together, you or I feel that I cannot offer you the help or support your require, I will endeavour to find a suitable referral or support you in accessing other types of assistance.

I regularly refer to services that can provide:

  • Housing support & refuge
  • Employment services
  • Victim rights advice
  • Criminal proceedings specialist advice
  • Safeguarding
  • Financial support
  • Addictions support/rehab
  • Specialist GP/Psychology/Psychiatry
  • Children/young peoples services
  • Couples therapy
  • Support and advice for carers
  • Counselling outside of my specialisms

Will therapy change me?

People that come to therapy find that they do often change as outdated thoughts, feelings and behaviour patterns are explored, challenged and sometimes rejected in favour of new, more purposeful and healthy ones.

Some of the benefits of therapy include increased self-esteem, confidence and better communication skills as well as clearer boundaries and developing more assertive traits.

Changes like this are often noticed by family and friends, sometimes this may also challenge other people's perspectives of you.

However, therapy is partly about recognising you as a whole person with both 'good' and 'bad' sides. 

Change may happen as we celebrate your individuality and freedom of choice in your own life, establishing what this can mean for you, accepting who you are to realise your full potential.

Will you be able to fix my problems for me?

The simple answer here is no.

I cannot fix your problems but I can help and support you to.

I will encourage you to make better decisions and changes in your life.

Although there is no magic wand for us to use, sometimes therapy can feel like 'lightbulb moments' and bring about great relief, the answers you need or a space to work through things you cannot change or 'fix'.

I strongly believe in empowering my clients and supporting them to achieve their goals set out in therapy.

I offer supportive guidance where necessary but will always encourage you to explore all the options you feel are open to you first.

I often utilise Solution-Focused therapy within our discussions and this kind of reflective process can lead to the development of new options through awareness building, refocusing, strength-finding and insight.

How many sessions will I need?

The number of sessions each client may need varies enormously and depends on what issues you bring to therapy and what your goals/priorities for our work include.

I offer open-ended therapy and also time-limited therapy.

Open-ended therapy:

This option may suit you if you would prefer to book each week and work towards goals without a set ending date booked in advance.

We will work together to decide an ending during our sessions and you are free to leave at any time.

Time limited therapy:

This option may suit you if you have a specific budget in mind for therapy or a specific end point where a date to finish is necessary.

An ending can be booked in the diary well in advance or you may want a specific amount of sessions and once you've used them, we'll have our ending session.

Either option can be useful and is entirely down to your own personal preferences.

How do I finish therapy?

Although the ending of therapy is usually decided by the client, I will always talk about endings, right from the start of our work together.

This has many therapeutic benefits.

If we have agreed an end date then we will use the last therapy session as our therapeutic ending.

Last sessions are an ideal opportunity to process and reflect on the work that's taken place, progress that's been made, further work that can be identified and reviewing tools and skills learned during our time together.

As long as therapy is proving beneficial and ethical therapeutic work is taking place I will continue to offer sessions.  If I no longer feel that this is the case or I am not the therapist best suited to your needs I will discuss ending our therapy with you. This may include options for referral to other therapists or services.

If you no longer feel that therapy is benefiting you or you can no longer afford therapy sessions please discuss this with me as an 'ending' is still a very important part of the therapeutic process.

I truly believe that in general, we don't get many 'good endings' in life, therapy can be a place where this can be explored and valued.

I've written a blog post about endings. Find it here.

How can I get the most from therapy?

There are a few ways you can ​get the most from your experience of counselling:

  • Keep an open mind
  • It is important to be honest.  I am not here to judge you, I am only here to help you.
  • Personal commitment is crucial to your success.
  • Counselling isn't 'done to you', it's about us working together. 

Take a look at some Counselling myths written by a colleague.

I've written a helpful blog post about what therapy is really like here.

What if I'm in Crisis?

I have a dedicated crisis page here with helplines, local and national services aswell as general advice.

Please click here.

Who do you work with? Do you Counsel couples and children?

I work with adult individuals aged 18 and over within Redcar and the surrounding areas.

I do not provide a counselling service for couples or children.


Frequently Asked Questions

 If you can't find the answer here, please contact me and I'll be happy to answer your question by phone, text or e-mail. 

07730 355 744